Returns & Refund Policy

Updated: 13/02/2024

Thank you for choosing Blissful Beats Band for your shopping needs! We prioritise your satisfaction with every purchase, and to ensure clarity and transparency, we have established the following Returns & Refund Policy:

30-Day Hassle-Free Returns:
We operate under a 30-day no-questions-asked return policy. From the date of receiving your item, you have 30 days to request a return.

Eligibility Criteria:
For a return to be eligible, the item must be in its original condition—unworn or unused, with tags, and in its original packaging. Please retain the receipt or proof of purchase.

Initiating a Return:
To initiate a return, kindly reach out to us via email at info@blissfulbeatsband.com. We will provide you with the necessary shipping address. Please note that shipping costs are the responsibility of the customer.

Return Process:
To ensure a smooth process, please follow these steps:
1. Email us the receipt of the tracking number at info@blissfulbeatsband.com.
2. Email us photos of your item for verification purposes. Once we confirm its condition, we will promptly process your return.

Damages and Issues:
Upon receiving your order, please inspect it carefully. If the item is defective, damaged, or incorrect, contact us immediately at info@blissfulbeatsband.com. Our dedicated customer service team will promptly address the issue.

Exceptions / Non-Returnable Items:
We regret to inform you that we cannot accept returns on sale items, gift cards, you change your mind, you discover you can buy the item cheaper elsewhere or if the goods are damaged by using them in a way they were not meant to be used.

European Union 14-Day Cooling Off Period:
Customers shipping merchandise to the European Union are entitled to a 14-day cooling-off period. Within this period, you may cancel or return your order without providing a justification. Please contact us at info@blissfulbeatsband.com for assistance with cancellations or returns.

Refunds:
Upon receiving and inspecting your return, we will notify you of its approval. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have elapsed since we approved your return, please contact us at info@blissfulbeatsband.com.

Thank you once again for choosing Blissful Beats Band. We value your trust in our products and services.

Sincerely,

Your Friendly Customer Service Team

Blissful Beats Band
Blissfulbeatsband.com
info@blissfulbeatsband.com